Privacy Policy

Member Advantage Pty Ltd is strongly committed to protecting the privacy of information collected about its members and clients and complies with the requirements of the Privacy Act 1988. Any information provided will be used to administer the Member Advantage Program Benefits. Member Advantage ensures your personal details will be kept confidential.

Data collection and purpose

Any personal information collected has been directly supplied to Member Advantage with the commencement of a program, or directly supplied by you to Member Advantage when completing various application forms or information update requests. Information retained includes basic contact and personal details to enable Member Advantage to communicate with you and operate its stated services. More detailed information is also collected when Member Advantage is assisting you with specific products or services.

Third party access to information

Any information provided to Member Advantage is used only for the provision of services to its members and other clients. It is not provided to any other third party except where necessary to provide our primary services, where required to do so by law or where your consent has been provided. In order to provide services, many products are offered in conjunction with third party partners. When you specifically request information or purchase such products, some personal information is shared with them so that they can provide the stated service. You will be made aware of these instances. On occasions we may employ other companies to perform functions on our behalf, such as mailing distributions. In these instances we ensure appropriate confidentiality procedures are in place to protect your privacy and provide them only with the information required to perform their function.

Choice (opt in / opt out)

Member Advantage provides the opportunity for individuals to choose to receive promotional material from time to time via the Member Advantage website login. Promotional material is considered to be any correspondence which is advertising services such as member benefit specials, emails, or new product details and surveys. Members are given the opportunity to opt out of these at the time of login to the group specific web pages on an individual basis.

Using the Member Advantage Website

When visiting the Member Advantage website, we make a record of your visit for statistical and maintenance purposes only. We do not identify users or their browsing activities on an individual basis, unless required to by law. Your email address will only be recorded if you send messages to us via response forms or if you opt in to receive our promotional material from time to time. Our Web site may use cookies to deliver an efficient service. Information is retained on your PC via cookies for that session only to alleviate the need for repeated entry of user identification details. You have an option to change the settings on your browser if you do not wish to accept cookies, however if you do, some of our features may not work as they were intended to.

Security

We operate secure data networks, protected by industry standard firewall and password protection. Member Advantage staff are required to ensure confidentiality of personal information.

Changes to Member Advantage Privacy Policy

Should there be any changes to the Member Advantage Privacy Statement, this document will be updated on our website. There may be some individual products where privacy conditions vary from this standard statement. In these instances, the specific or additional provisions will be stated in conjunction with the applicable service offering.

Complaints or queries

If you have any complaints or questions relating to the privacy of information you should contact the General Manager, Member Advantage Pty Ltd, Level 1, 163 Eastern Road, South Melbourne VIC 3205 or by phoning Member Advantage Hotline on 1300 853 352.